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Small Business Customer Service AI

Provide 24/7 customer service for your small business with AI, improving customer satisfaction.

Features Overview

💬 Auto-Reply

Automatic answers to FAQs, reducing response time

👥 Customer Management

Customer info logging, tagging, follow-up reminders

📊 Analytics

Inquiry statistics, satisfaction analysis, popular questions

🔗 Multi-Channel

Unified management via WhatsApp, Discord, Slack, and more

Configuration Guide

Prerequisites

  • OpenClaw installed
  • Determine your customer service channels
  • Prepare your FAQ knowledge base

Configuration File

{
  "skills": {
    "customer-service": {
      "enabled": true,
      "knowledgeBase": {
        "faq": "./knowledge/faq.json",
        "products": "./knowledge/products.json"
      },
      "channels": ["whatsapp", "telegram"],
      "responses": {
        "greeting": "Hello! Welcome to {business}. I'm your AI assistant.",
        "fallback": "I'm not sure about this question. I've logged it for human follow-up.",
        "closing": "Thank you for your inquiry. Have a great day!"
      },
      "humanHandover": {
        "enabled": true,
        "notifyAdmins": ["[email protected]"]
      }
    }
  }
}

Knowledge Base Example

{
  "faq": [
    {
      "question": "What are your business hours?",
      "answer": "Our business hours are Monday to Friday, 9 AM to 6 PM."
    },
    {
      "question": "How do I return a product?",
      "answer": "Products can be returned within 7 days. Please contact customer service with your order number."
    },
    {
      "question": "What payment methods do you accept?",
      "answer": "We accept credit cards, PayPal, and bank transfers."
    }
  ]
}

Usage Examples

"Do you have any promotions?"

"We're currently running our Spring Sale with 20% off everything. Plus, new customers get an extra $10 off their first order. Which products are you interested in?"

"My order number is 12345, what's the status?"

"Order 12345 was shipped this morning and should arrive tomorrow. Tracking number: SF1234567890"

Improve Your Customer Service

24/7 AI customer service, giving customers satisfaction anytime, anywhere.

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